Frequently Asked Questions
Everything you need to know about your favorite tea blends.
How should I store my Bigelow Tea to keep it fresh?
To maintain optimal flavor and freshness, store your tea in a cool, dry place away from direct sunlight, heat, and strong odors. Our foil-wrapped tea bags are specifically designed to lock in flavor and protect the tea from air and moisture.
Are Bigelow Tea bags compostable?
Yes, our standard tea bags are made from plant-based fibers and are compostable. We are committed to sustainability and ensuring our packaging has a minimal environmental impact.
Do your teas contain gluten or common allergens?
The vast majority of Bigelow Teas are gluten-free. We clearly label any products that contain allergens like soy or dairy. Always check the ingredient list on the specific packaging for the most accurate information.
What is your shipping policy for online orders?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, and delivery times vary based on your location. Free shipping may be available for orders exceeding a specific promotional threshold.
Can I return tea products if I am not satisfied?
Due to the food-based nature of our products, we cannot accept returns on opened tea boxes. However, if your order arrived damaged or if there was an error in your shipment, please contact our customer service team within 30 days for a replacement or refund.
How can I check the caffeine content of my tea?
Caffeine levels vary by tea type. Generally, black teas contain the most caffeine, followed by green teas, while our herbal infusions are naturally caffeine-free. Specific caffeine indicators are located on each product page and box.